Citizens Bank & Trust Embraces Real-Time Banking with System Upgrade
02/11/2022
By: Kasey Culbert
Citizens Bank & Trust today announced a system upgrade that will vastly enhance the banking experience for customers.
Fiserv, Inc., a leading global provider of financial services technology solutions, will become the Bank’s new core system provider beginning March 21, 2022. In addition to other benefits, the new system will greatly enhance customers’ digital banking experience.
“Our Bank has been blessed with continued growth and support from the communities we serve,” said Citizens Bank & Trust President and CEO, Charlie Williams. “We’re excited to update our technology in support of future growth. Customers will still enjoy the same excellent customer service they have received over the last 19 years, now with some of the best financial technology available.”
In addition to the new core system, known as DNA®, the Bank will also implement additional innovative solutions for digital banking, electronic bill payments, person-to-person payments, and more.
“Previously, customers had to navigate between multiple websites and apps to access their accounts,” said Sam Pate, CIO at Citizens Bank & Trust. “With DNA®, we’ll be able to integrate technology to operate in a real-time environment with consistently up-to-date account and transaction data across different banking tools and platforms. This accuracy and convenience is foundational to the experience we want to create for our customers moving forward.”
Customers will begin receiving communication about the upgrade in February. Details about the upgrade may also be found on the Bank’s website at citizensbanktrust.com/upgrade. The update will begin March 17, 2022 and will be fully implemented March 21, 2022.
About the Company
Citizens Bank & Trust opened for business on March 3, 2003, and is headquartered in Guntersville, Alabama. It is the largest community bank based in Marshall County and has eight full-service offices located in Albertville, Arab, Cullman, Elkmont, Guntersville, Hazel Green, New Hope, and Rogersville, as well as a Loan Production Office in Scottsboro. The Bank also provides Wealth Management, Mortgage Lending, and Treasury Management Services. Citizens Bank & Trust is insured by the FDIC and is an equal housing lender. For more information visit www.citizensbanktrust.com or find Citizens Bank & Trust on Facebook, Twitter, Instagram, or YouTube.